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FAQ and Terms

Always Gift Baskets (AGB) still exists. Melanated Natural Essentials is a separate brand for our exclusive line of natural hair & skin care products. Always Gift Baskets is now focused on being a platform for all black owned health conscious brands, including products we sell that aren’t made by us. You can shop for those products HERE.

For those of you in the Charleston and following surrounding areas: Summerville, North Charleston, Goose Creek, West Ashley, and Downtown, we offer FREE local delivery on any of your purchases! Those who live anywhere outside of those areas and would like their items delivered, there will be a $15 fee charged.

We currently accept any and all credit & debit cards. Our new site is secure and all of your information entered is protected, and only accessed by MNE representatives.

Within 30 days of the product purchase date you may return products purchased in our store for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. You are responsible for the cost of the return shipment. Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.

30 DAY RETURN POLICY Within 30 days of the product purchase date you may return products purchased at www.melanatednaturalessentials.com’s store for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. You are responsible for the cost of the return shipment. Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.

Shipping and handling is non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you, in which case we will also pay the return shipping cost. Return of products to Melanated Natural Essentials requires prior approval by e-mail to melaninnessentials@gmail.com. If the item you are returning was a gift, please enclose the name and e mail address of the person who sent you the gift along with the reason for the return.

Packaging and sending your return:

1. Pack the items along with a copy of the packing slip(receipt) securely in a box. Your order number MUST be included with the return to get your refund.

2. Send the return package to: Melanated Natural Essentials, PO Box 40334, Charleston, SC 29423

We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed. Refunds of the product’s purchase price under Melanated Natural Essentials 30 Day Return Policy will be made by the original payment method. Credit Card refunds will be made within 5 business days of receiving and approving your return. After processing your refund, you will receive a confirmation email with a refund receipt.

Melanated Natural Essentials, (“MNE”) warrants to the original retail purchaser that the products covered by this limited warranty statement conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. For warranty service, you will need to provide proof of the date of original purchase. The brands covered under warranty include: Beard Baskets & Beard Bundles.

Replacements under warranty If you believe your A.G.B. product to be defective during the warranty period, please contact Melanated Natural Essentials Customer Support by phone at (803) 397-1663 or by email at melaninnessentials@gmail.com for warranty return authorization. An MNE representative will communicate with you to determine whether to authorize warranty replacement.

If authorized, Melanated Natural Essentials will exchange the product without charge. Melanated Natural Essentials will ship a replacement product to you, freight prepaid. You are responsible for securely packing the defective product and returning it to Always Gift Baskets within ten (10) working days of receipt of the replacement. Melanated Natural Essentials requires a debit or credit card number to secure the cost of the replacement product in the event that you fail to return the defective one.

The item replaced becomes the property of Melanated Natural Essentials. The replacement product will be new to the MNE standard. MNE liability for replacement of the covered product will not exceed the product’s original retail price. Exchanged products assume the remaining warranty period of your original product covered by this warranty. This warranty covers only normal use. This warranty is not transferrable. Melanated Natural Essentials is not responsible for warranty replacement should the MNE label or logo be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, immersion in liquids, improper installation, neglect, improper shipping, damaged caused by disasters such as fire, flood, or service other than by Always Gift Baskets.

 

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSIVE OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESSED OR IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSONS OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, EXPO-IMAGING SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE EXPO-IMAGING PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEROY.

 

Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you special legal rights and may have other rights which vary from jurisdiction to jurisdiction.

 

Melanated Natural Essentials

PO Box 40334 Charleston, SC 29423

(803) 387-1663

www.melanatednaturalessentials.com

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at support@melanatednaturalessentials.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at: support@melanatednaturalessentials.com

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  7. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
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